Refund policy

Returns & Refunds

Every SixthGear Studios print is made to order, just for you. We want you to love it on your wall, so here's how we look after you.

Damaged, faulty or misprinted prints
If your print arrives damaged, misprinted or faulty, we'll send you a free replacement or give you a full refund, whichever you prefer. There's no need to send anything back.

To make a claim, email us at hello@sixthgearstudios.co.uk. within 30 days of delivery with:
- your order number
- a clear photo of the issue (and of the packaging, if it was damaged in transit)

We'll get back to you within 2 working days.

Changed your mind?
Under UK consumer law, you can cancel your order within 14 days of receiving it. To do this, email us within 14 days of delivery to let us know, then return the print unused and in its original packaging within 14 days of telling us. Return postage is at your cost, so we recommend a tracked service. Once we receive it, we'll refund the price of the print and the standard delivery charge within 14 days.

Wrong size ordered
Because each print is made to order, we can't exchange a print for a different size. You're still covered by the 14-day right to cancel above.

Incorrect addresses
Please double-check your delivery address at checkout. If an order is returned to us because of an incorrect or incomplete address, we can reship it for the cost of postage or refund the price of the print.

Refunds
Approved refunds are made to your original payment method. Depending on your bank, it can take 5–10 working days to appear.

Questions?
Email sixthgearstudio99@gmail.com and we'll be happy to help.